flyit: Account Deletion

1.How to delete your account

There are two ways.

• In the App. Open “Profile”, then “Delete account”, and confirm. The account is deleted on the server at once, and the App clears the data on the device and signs you out.
• By email. If you no longer have the App or cannot sign in, write to support@maxossoftware.com with the subject “Delete flyit account”. Give the email from your profile or your friend code so we can find the account. We may ask you to confirm that the account is yours, for example by replying from the same address.

Send deletion request

2.Timing

We carry out an email request within 10 working days of receipt. This may be extended by 5 working days, with reasons. We confirm once deletion is done.

3.What is deleted on the server

Profile (name, nickname, email, phone, date of birth), profile photo, Yandex ID and VK ID sign-in links, friend list and requests, saved flights and history, “follow my flight” links (public pages stop opening), redeemed promo codes.

4.What is deleted on the device

The in-app button erases local data: passport details, documents and boarding passes, loyalty cards, the chat block list. If you delete the account by email, uninstall the App or clear its data in Android settings, otherwise this data stays on the phone. We have no access to it.

5.What may be kept

We keep some data longer only if the law requires it or it is needed to defend rights in a dispute: records of chat reports and violations, technical logs up to 30 days, payment records under tax and accounting law if paid features appear. Backups are overwritten within 30 days. Messages you sent to other people may remain on their devices.

Flight chat messages are posted under a random alias; how long they are kept after account deletion follows the flyit Privacy Policy.

6.Deleting only some data

Without deleting the account you can edit or clear profile fields and remove friends, documents and loyalty cards in the App. To withdraw consent or ask us to delete specific data, write to support@maxossoftware.com.

7.After deletion

A deleted account cannot be restored. You may register again, but previous friends, flights and data will not return. If paid features are introduced, refunds will follow the purchase terms and mandatory law. Deletion does not remove any statutory refund rights.